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Our vision: To improve the health and wellbeing of the people of Leicester, Leicestershire and Rutland by providing high quality, integrated physical and mental health care pathways.
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Patient Advice and Liaison Service (PALS)

Our PALS team provides a confidential advice and support service to anyone who uses our services, their families and carers.  We listen to any suggestions, concerns or compliments, provide information on our services and local support groups and advise people how they can get involved in helping us develop our services.  If you want to raise a concern or pass on a compliment or comment, you can contact the team on 0116 295 0830 or email us at

We cover adult and children's mental health and community health services.

The team can help you with any concerns or enquiries, compliments, comments or suggestions relating to our services.  We can:
  • provide confidential advice and support to patients and service users, their families and carers

  • listen and respond to any compliments, comments or suggestions

  • provide information about services and local support groups

  • help to resolve concerns on your behalf

  • give you information on how you can get involved in helping us to develop our service

How to contact us

Email us at:

 Contact us by phone:

Monday to Friday 9.00am - 4.30pm
0116 295 0830

Contact us in writing:
Patient Advice and Liaison Service (PALS)
Leicestershire Partnership NHS Trust

 Further information:

PALS leaflet

Easy read PALS leaflet

Raising concerns and complaints:

Our staff aim to provide the highest standards of care and service. Occasionally things go wrong and you might feel unhappy or concerned about the care you or someone you care for has received. Always talk to a member of staff at the place the care or service was provided to try to resolve things quickly and informally. If this does not resolve your concerns you can contact a member of our PALS team and they can help you to decide what steps to take next. We might be able to help resolve your concerns informally or tell you about how you can make a formal complaint if you choose to do so. We will support you through either process. You're assured of complete confidentiality and your future care and treatment will not be affected.

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