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Our vision: To improve the health and wellbeing of the people of Leicester, Leicestershire and Rutland by providing high quality, integrated physical and mental health care pathways.
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If you need help urgently ...

* Dial 999 for an ambulance if it's an emergency *

You can call 999 from a mobile phone even if it has no credit.

If you need help urgently (but it is not an emergency):

  During normal office hours:

If you are already receiving care from our services ...

Our Services A-Z will help you find contact details for the service which is providing your care.

If you are not already receiving care from our services ...

It is usually best to ask your GP (doctor) for help. Many of our services only take referrals from other health professionals - like your GP. Others can be accessed directly by making a self-referral. Each of our service explains how they can be best accessed in Our Services A-Z.

Mental health crisis support for all adults in Leicester, Leicestershire and Rutland

mental health urgent helpline

LPT has commissioned Turning Point to offer  urgent mental health support for adults in Leicester, Leicestershire and Rutland. The service includes a crisis house, which provides support with accommodation where people experiencing a mental health crisis can stay for a short period to recover, a 24-hour telephone helpline and one-to-one support. 

Free 24-hour adult mental health telephone helpline: 0808 800 3302*

Email call-back service: Alternatively you can email them with your contact details at and they will call you.

*The telephone helpline service is free from landlines and most mobile networks and is available 24 hours a day. The service can offer face-to-face support by appointment. (Please note that calls are not answered by medics and staff will not have access to your patient notes)

Turning Point is also piloting outreach community drop-in sessions at venues across Leicester, Leicestershire and Rutland. The current schedule is:

Monday - The Exchange, Leicester 9am to 10.30am–Open Drop In; University of Leicester Drop In, 11am to 3pm(UoL students only)

Tuesday - Shama Women’s Centre, 10.30am to 1.30pm (appointment only)

Wednesday - University of Leicester Drop In, 11am to 3pm (UoL students only)

Thursday - Castle Donington Volunteer Centre, 9am to 11am alternate weeks (appointment only); Centre Project, 5.30pm – 7.30pm – Drop In

Friday - Bassett Street, Wigston, 9.30am – 11.30am (appointment only); George Ward Centre, Barwell, 1pm–5pm (appointment only)

Saturday - Fearon Hall, Loughborough 10am to 12pm, alternate weeks (appointment only)

Sunday - The Exchange, 4pm to 6pm, alternate weeksOpen Drop in

Outreach appointments can be made via email to or by phoning 0808 800 3302

Open Voice is Turning Point's newsletter for service users.

Getting help outside normal office hours

If you receive care from an adult community mental health team or assertive outreach team and you need help urgently outside normal office hours please call the free* confidential crisis helpline  featured above .

You can also:

  • Call your GP's out-of-hours service via your usual GP number
  • or call NHS  111 - find out more
  • go to your nearest NHS Walk-In Centre or Minor Injury Unit
  • go to the nearest accident and emergency department. To learn more about the Leicester Royal Infirmary Accident and Emergency click here. To view its location on the Leicester Royal Infirmary campus, click here
  • call Samaritans on 08457 909090
  • call Focus Line (5pm - 1am) on 08000 272 127
  • call Sane-Line (4.30pm-10.30pm every day of the year) on 0300 304 7000.
  • Text Shout to 85258 a free texting service in the UK; offering confidential support, 24 hours a day, seven days a week. You will be referred to a trained CRISIS Volunteer, who can provide support but not medical advice.If at any time you wish to end the conversation, text STOP and you won’t receive any further texts

Create a Personal Safety Plan

We are urging members of the public and patients to create their own personal safety plan as part of a drive to reduce the risk of suicide. This can include reasons to keep yourself safe. We have produced a template which you can print and fill in, and are working with a charity on a mobile phone-based app which can even include photos of things reminding you why you should keep yourself safe.  For more details, follow this link.

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