Skip Navigation
Our vision: To improve the health and wellbeing of the people of Leicester, Leicestershire and Rutland by providing high quality, integrated physical and mental health care pathways.
Easy Read

Assertive Outreach

What Does our Service Do?

Assertive Outreach (AO) is a model of care which has proved effective for people with a serious mental illness.    The service aims to develop meaningful engagement with a diverse service user group in order to improve the quality of life of people with a history of severe persistent mental illness. 

The service is provided within a multidisciplinary team approach (including Nurses, Occupational Therapists, Social Workers, Psychologists, Doctors and Support Workers) where all staff can be involved in a persons care package.  Individual care packages may include: 

  • Allocation of a care coordinator (all service users)
  • Frequent contact (up to 7 days per week)
  • Comprehensive health and social care assessment.
  • Practical support with daily living (e.g. housing, benefits etc.)
  • Medication administration, monitoring and support.
  • Assistance with social / employment / educational activities
  • Physical health monitoring
  • Specific psychological / psycho-social intervention
  • Relapse prevention
  • Regular reviews
  • Family / carer support
  • Use of personalised budgets

Each persons care package will be tailored to meet their individual needs.  This will be discussed / reviewed with you on a regular basis.

The AO Service is predominantly delivered within peoples homes.  There is occasional contact via outpatient clinics and the service maintains contact with people during any hospital admission.


How does our Service Work?

The AO Service offers a range of therapeutic interventions and  potentially has services users registered with every GP practice within Leicester City and the County of Leicestershire.

How Can You Access Our Service?

To access our Service you will need to be referred by your existing mental health team.   This could be a Community Mental Health Team, inpatient ward, Early Intervention Service, Forensic Services and many more. There is no direct referral from GPs.

Contact Us (inside and outside office hours)

You can telephone the Service on 0116 2950700

If you need support or guidance outside normal working hours your call will be answered by the out-of-hours telephone support service.

Choice and medication

To find out more about mental health conditions, treatments and medications, including the latest news and printable leaflets, visit

Support Groups

AO Service Users can access the following support groups: 

Carer Support Groups

 AO does not run any specific carers groups.  Carers can access the following support groups: 

  • Genesis 0116 2556280
  • Carefree Young Carers Service 0116 2867182 

Further Information

If you would like any further information or wish to make any comments about the service please contact Dawn Holding Team Manager on 0116 2950700


How Did We Do?

You can give us feedback about our service by talking to a member of the team. Alternatively you can contact PALS or email

Connect with us on ...
Disability Confident Employer