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Our vision: To improve the health and wellbeing of the people of Leicester, Leicestershire and Rutland by providing high quality, integrated physical and mental health care pathways.
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The Crisis Resolution and Home Treatment Team


 What Does Our Service Do?

The Crisis Resolution and Home Treatment Team endeavours to provide a rapid assessment for those people who are experiencing a mental health crisis of such severity that without the intervention of the team, a hospital admission would be required. Following the assessment, if felt appropriate, intensive home treatment can be initiated for a short period of time, prior to being passed back to the GP or referred to other secondary services. The main route of referral is through the GP although people already receiving treatment from the trust can be referred by their mental health professional. The service is for those people living in Leicester, Leicestershire and Rutland.

Download our service leaflet

How Does Our Service Work?

After referral you should expect contact from us, either by phone or in person the same day. The assessment is usually by two people, one of whom will be a registered Mental Health Practitioner. Most assessments take place in people’s homes; however, there is the option of using an alternative venue. The assessment will explore ways we can help. We encourage others to be involved; however, we will respect your wishes if you don’t want this. At the end of the assessment we will discuss options with you – these include hospital admission, home treatment from the team or to be referred or signposted to another service.

Around 80 people work in the service, including nurses, psychiatrists, social workers, health care support workers and administration staff.

We operate 24 hours a day 365 days a year and we receive nearly 4,000 referrals a year. At any one time we have between 100 and 130 service users using the service.

Our service is delivered from:

  • People’s homes
  • On the wards at the Bradgate unit
  • At the emergency department at the Leicester Royal Infirmary
  • At other mutually agreed venues, homes of friends or relatives, GP surgeries or other health care setting.
  • We do not work outside our defined geographical boundaries.

How Can You Access Our Service?

To access our service you can:

  • Speak to your GP who may refer you if felt necessary.
  • Speak to any other healthcare professional involved in your care

Contact Us

By telephone on: 0300 300 1010

By post:

The Crisis Resolution and Home Treatment Team,
Bradgate Unit
Groby Road,
Glenfield Hospital

Choice and medication

To find out more about mental health conditions, treatments and medications, including the latest news and printable leaflets, visit


Support Groups

  • MIND
  • LAMP
  • Citizens’ Advice Bureau

How Did We Do?

You can give us feedback about our service by talking to a member of the team. Alternatively you can contact PALS or email

Other Crisis Services

Leicestershire Partnership NHS Trust has commissioned Turning Point to provide a telephone helpline and face-to-face support sessions. Both are available free to anyone experiencing distress in their mental health.

Free 24-hour adult mental health telephone helpline - 0808 800 3302

LPT has commissioned Turning Point to provide telephone support for adults in Leicester, Leicestershire and Rutland who have urgent mental health needs.

Call 0808 800 3302, for support with urgent mental health needs. The service is free from most mobile networks and is available 24 hours a day. The service can offer face-to-face support by appointment. (Please note that calls are not answered by medics and staff will not have access to your patient notes)


Face-to-face support sessions

If you want to see someone rather than talk to them on the phone, an appointment-based service operates at Box Tree Farm at Ratby from 8am – 8pm, seven days a week. Ring the helpline to book an appointment.


Crisis House

Turning Point has also been commissioned to provide a crisis house taking referrals for urgent support for up to seven nights. This leaflet provides further information. 

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