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Our vision: To improve the health and wellbeing of the people of Leicester, Leicestershire and Rutland by providing high quality, integrated physical and mental health care pathways.
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Frequently Asked Questions

1. What will happen at my first appointment?

The Physiotherapist will assess how your body is working. They will need to know how the problem is affecting your life and the level of fitness you need for your usual activities. The physiotherapist will ask you questions, observe your movements, and may test the different muscles, ligaments, tendons and nerves.  They will also ask about your goals, what you want to achieve with the help of physiotherapy.

This will help to identify and address what may be causing your main problems.

2. What do I need to bring with me/ wear?

It is important to be suitably dressed for your appointment so that the physiotherapist is able to examine you easily.

A pair of shorts is recommended for a back/hip/knee/foot problem and a vest for a shoulder/arm/hand/neck problem. If you are taking part in an exercise class, please wear closed suitable footwear and comfortable clothing.

You may be asked to complete a questionnaire, which will help in the management of your condition so please remember to bring your glasses with you if you need them for reading.

It is important to bring with you a list of current medication you are taking, and information about any other significant conditions from which you suffer.

3. Can I bring a chaperone? 

You are welcome to bring a relative, friend or carer to accompany you during your appointment.

4. Are children allowed in the department?

The physiotherapy department can often become very busy and is not always a suitable environment for young children. Although we understand that sometimes you may need to bring a young child with you, an extra pair of hands is advisable so that you may get the most out of your time with the therapist.

5. How long is the appointment?

Your first appointment will last for approximately 40 minutes and any follow up appointments will usually last for about 20 minutes. Your time with your physiotherapist may include:

• A discussion about your injury

• A physical examination of the problem area and related tissue/ structures

• Advice about exercises or physical activities that will help your problem.

• Posture and lifestyle advice and how to modify your daily activities to help your recovery.

• Manual techniques, electrotherapy and other specialised techniques may be offered.  This is a short-term intervention to facilitate joint movement or reduce discomfort in the soft tissue.  The primary goal of these treatments is to enable you to start to manage your condition independently.

• An exercise class/ group

6. How many appointments will I have?

Your physiotherapist may need to see you more than once in order to help you with your recovery. You will be advised how many appointments you may need at the time of your initial consultation and this will usually be no more than four.

7. Do I need to come for an appointment if I'm waiting for investigations e.g. X-ray, MRI, injection?

Yes, it is advisable, as the Physiotherapist may be able to give you advice about activity modification, exercise or physical activities that could help your problem.

8. Can I have an interpreter?

If you need an interpreter present during your appointment, please contact the booking office on 0300 300 0046, allowing plenty of time before your appointment for us to arrange this.

9. What to do if I need to cancel an appointment?

We know that sometimes there are good reasons why people cannot make their appointments, therefore, if you cannot attend or no longer want you appointment please call us on 0300 300 0046 at least 24 hours before you appointment is due, so that we can offer it to someone else and arrange another appointment for you.  Please leave a message on our voicemail if there is no one avaialble to take your call.

10. How long will I have to wait for an appointment?

We strive to keep our waits as low as possible, but are often subject to fluctuation depending on the demand for the service.  Our booking office staff are familiar with the average waits for each of our sites when you are contacted for your appointment please feel free to ask.  

11.  How do I check if you have the correct contact details for me?

Help us to contact you easily by ensuring that your contact details are up-to-date with your GP practice.
You can also help by providing us with as many numbers as possible for us to reach you on.  You can also give us permission to leave an answer phone message, otherwise we are unable to do so.  Our number will come up as 'Unknown' on your caller ID, so you would also need to inform us if your phone does not accept unknown callers.  
To update your contact details please ring us on 0300 300 0046.

12. Where will I be treated?

We have a variety of treatment locations across the county and you can choose where you receive treatment.  We do however, ask that you remain at the same location for the duration of your course of treatment.
We currently have treatment locations in:
  • Ashby
  • Coalville
  • Loughborough
  • Melton
  • Rutland
  • Market Harborough
  • Lutterworth
  • Hinckley
  • Leicester City (we do not provide a service at the Leicester Royal, General or Glenfield Hospital)

We will normally allocate your location based on your home address.  If you would prefer a different location please inform our booking office when they book your appointment.

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